Frequently Asked Questions

Domestic Shipping Questions

 

1. Who is the courier that will be shipping my parcel?

 

HUBBED has partnered with CouriersPlease to ship your parcels around Australia. Courier Sub-agents may be used in locations where CouriersPlease does not have a full time courier.

 

2. Is parcel tracking included?

 

Yes. All HUBBED parcels have tracking included. You can track your parcel from the "Find My Parcel" tab in the menu bar above.

 

3. Is signature on delivery included?

 

Yes. All parcels must be signed for on delivery. If someone is not home then a missed delivery card will be left directing the recipient to their local HUBBED newsagent for collection, or the nearest depot.

 

4. Can I use my own packaging?

 

Yes you can use your own packaging, but it must be a similar size to the packaging options offered by HUBBED. This ensures that the best rates and prices are provided to you by our courier partners. HUBBED newsagents will be able to provide you with a range of packaging options, including satchels and boxes.

 

5. Do I have to tick the Dangerous Goods disclaimer?

 

Yes. If you do not acknowledge that your parcel is safe for sending then you will not be able to send your parcel.

 

6. Can I send to P.O. Boxes?

 

No. All deliveries require a signature on delivery meaning they cannot be sent to a P.O. Box.

 

7. Can I lodge parcels on the weekend?

 

Yes. You can come in on the weekend when your HUBBED newsagent is open to lodge your parcel. The parcel will be picked up on the following Monday.

 

8. How long will it take for my parcel to be delivered?

 

The delivery time will depend on where you are sending to and from. Generally parcels will take 1-2 business days for delivery, however if your parcels is going to a remote location it may take up to 5 business days.

 

9. What if my parcel is lost or damaged?

 

All lost or damaged parcel claims are handled by our courier partner; CouriersPlease. To make a claim, visit their website or call them on 1300 36 1000. You can read the full Domestic Parcel Terms and Conditions here.